Ordering and payment
We have streamlined our ordering and payment process to ensure a seamless experience for our valued customers.
Placing an Order: To make a purchase, simply browse through our wide range of products and add your desired items to your virtual shopping cart. Once you have finalized your selection, proceed to the checkout page. Here, you will be prompted to provide necessary details such as your shipping address, contact information, and preferred shipping method.
Payment Options: We offer a variety of safe and reliable payment options to suit your preference. You can securely complete your transaction using major credit cards, debit cards, or other popular online payment methods. Rest assured that all your payment details are encrypted and protected to ensure a secure transaction.
Order Confirmation: After placing your order and successfully completing the payment process, you will receive an order confirmation email. This email will include a summary of your purchase, along with the estimated delivery timeframe. Please review the details carefully and notify us immediately if any changes or corrections are required.
Tracking Your Order: Once your order is processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its arrival date. Our dedicated customer support team is also available to assist you with any tracking inquiries or concerns.
Order Support: If you encounter any difficulties during the ordering process, have questions about specific products, or require assistance, our friendly customer support team is here to help. Feel free to contact us via email or phone, and we will gladly provide you with the necessary guidance and support.
Delivery
The Netherlands
Standard Delivery 1-3 working days: €3.50
Free Shipping on orders over €75.00
Belgium
Standard Delivery 2-5 working days: €4.95
Free Shipping on orders over €75.00
Germany
Standard Delivery 2-7 working days: €5.95
Free Shipping on orders over €75.00
Luxembourg
Standard Delivery 3-10 working days: €8.95
Free Shipping on orders over €75.00
France, Denmark & Austria
Standard Delivery 3-10 working days: €9.95
United Kingdom
Standard Delivery 5-10 working days: €14.95
Please note, additional taxes and duties may apply. For more information, please contact your local customs authorities
Italy, Spain, Poland & Czech Republic
Standard Delivery 3-10 working days: €14.95
Sweden & Slovakia
Standard Delivery 3-10 working days: €17.95
Ireland, Portugal, Romania
Standard Delivery 3-10 working days: €19.95
Finland, Greece & Switzerland
Standard Delivery 3-10 working days: €24.95
Rest of Europe
Standard Delivery 3-10 working days: €34.95
Rest of the world
Standard Delivery 5-12 working days: €45.95
Return and exchange
You are entitled to exercise your right to cancel your order within 7 days of receiving it, and no justification is required. Once canceled, you have an additional 7 days to return the product. The total amount of your order will be refunded to you in full. However, please note that the expenses incurred in returning the product to the shop will be your responsibility. We do not accept returns for items that have been worn or used. To initiate a return for your Wild Sage bag, kindly inform us through the form. We will promptly respond with the necessary instructions.
Complaints and warranty
We strive to provide our customers with the best shopping experience possible. We understand that occasional issues or concerns may arise regarding our products or services, and we are here to address them promptly and effectively. If you have any complaints, questions, or require assistance regarding the warranty of your purchased items, we encourage you to reach out to us. We value your feedback and are committed to resolving any issues you may have.
To streamline the process and ensure that your concerns are handled efficiently, we have provided a convenient online form here. Please fill in the required details, including a clear description of your complaint or warranty-related question. We will carefully review your submission and promptly respond with the appropriate assistance.
